Privacy policy

Privacy Policy – BERGARIA

At BERGARIA, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, process, store, and disclose your personal information when you access or use our website www.bergarialuxury.com, make a purchase, or otherwise engage with our services.

By accessing or using our website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

1. Information We Collect

When you interact with our website or place an order, we may collect the following categories of information:

a) Personal Information

This includes identifiable data that you voluntarily provide to us, such as:

  • Full name

  • Email address

  • Billing and shipping address

  • Contact number

  • Payment-related information (securely processed via Shopify and authorized payment gateways; we do not store card details)

b) Automatically Collected Information

We may automatically collect certain technical and usage-related data, including:

  • IP address

  • Browser type and version

  • Device information

  • Time zone settings

  • Website usage data through cookies and similar tracking technologies

2. Purpose of Data Collection

We process your information for legitimate business purposes, including but not limited to:

  • Processing, fulfilling, and managing orders

  • Providing customer support and responding to inquiries

  • Sending transactional and, where consent is provided, promotional communications

  • Enhancing website functionality, user experience, and product offerings

  • Detecting, preventing, and addressing fraud, misuse, or security issues

  • Complying with applicable legal and regulatory requirements

3. Disclosure of Information

BERGARIA does not sell, trade, or rent your personal data to third parties.

We may share your information only with carefully selected third-party service providers necessary for business operations, including:

  • Shopify (eCommerce infrastructure)

  • Payment processors (e.g., Razorpay, PayPal)

  • Shipping and logistics partners

  • Analytics and marketing service providers (e.g., Google Analytics, Klaviyo)

All such third parties are contractually obligated to safeguard your information and use it solely for specified purposes.

4. Your Rights

Subject to applicable laws, you may have the following rights regarding your personal data:

  • The right to access the personal data we hold about you

  • The right to request correction or deletion of your data

  • The right to withdraw consent where processing is based on consent

  • The right to opt out of marketing communications at any time

To exercise any of the above rights, please get in touch with us at: Care@bergarialuxury.com

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance site performance, analyse traffic, and personalize your browsing experience.

By continuing to use our website, you consent to the use of such technologies. You may modify or disable cookies through your browser settings; however, this may impact certain site functionalities.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted under applicable law.

7. Data Security

We implement commercially reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, or misuse.

However, please note that no digital transmission or storage system is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Policy Updates

BERGARIA reserves the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. Continued use of the website after such updates constitutes acceptance of the revised policy.

9. Contact Information

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact:

BERGARIA Customer Support
Email: care@bergariluxury.com
Phone: +91-8743845939
Website: www.bergarialuxury.com